VP - SECURITY & SURVEILLANCE

Hard Rock Hotel & Casino Tejon is located less than 15 miles south of Bakersfield, on Tejon Indian tribal land in Mettler, situated at the southernmost tip of California’s Southern San Joaquin Valley and nestled near the base of the historic Grapevine mountain pass that connects Southern California to the Central Valley. This region of the San Joaquin Valley is home to one of the most productive agricultural counties in the country and is the center point of the state with access to the Central Coast and both Northern and Southern California within a couple hours’ drive. This project is the first of its kind in Kern County and will be constructed in two phases. The first phase will consist of an approximately 150,000 square foot casino featuring 3,000 slot machines, 48 table games, and multiple food and beverage venue including the renowned Hard Rock Café. Phase II will include a 400 room hotel, 2,800 seat Hard Rock Live event center, that will draw attractions like concerts, performances, and sporting events to name a few. In addition some of music’s most iconic memorabilia will be on display.

Job Summary

A member of the Executive Team, the Vice President – Security & Surveillance is responsible with overseeing the security, surveillance and risk management needs of the entire property and surrounding areas. The individual is involved in directing and coordinating activities relating to the protection, safeguarding and security of company assets, team members, guests, and others. 

ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all
inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Exhibits conduct in accordance with all departmental policies and procedures.
• Notifies President of all pertinent incidents/events, violations of regulations, policies and/or procedures.
• Responsible for protection of Hard Rock Hotel & Casino Tejon property assets.
• Responsible for the day-to-day operations of the Security and Surveillance Departments.
• Initiate, conduct and assists in any internal or external investigations and provide assistance
  and/or direct involvement upon request with investigations being conducted by Hard Rock Hotel & Casino Tejon, Human Resources, Casino Management, and/or authorized local authorities.
• Ensures the operation of a 24-hour, 7 day a week Security and Surveillance Operation to provide a
  timely response to routine and emergency situations.
• Provides physical security, traffic, and parking control for Property.
• Responsible for directing team members, completing, and reviewing performance reviews.
• Responsible for reviewing and editing of incident reports prepared by team members for
  completeness and accuracy.
• Interacts and assists Security Shift Manager(s), Surveillance leadership, and Risk Management personnel as necessary to provide adequate security and surveillance protection.
• Ensures all team members are complying with regulations, ordinances, NIGC MICS, gaming compact,
  and company/departmental policies and procedures.
• Patrol the Casino premises to ensure the safety of guests and team members and assists guests as
  
• Responds to emergency incidents and takes action as necessary.
• Responds to internal security alarms and takes action as necessary.
• Provides for and/or schedules additional security as needed.
• Takes required enforcement action for violations of Hard Rock Hotel & Casino Tejon Policies and standard procedures and if warranted, may call local authorities for assistance.
• Recruits, interviews, and hires Security and Surveillance team members as needed.
• Assists in training team members and developing and implementing standard operating procedure
  manual for Security and Surveillance departments.
• Reviews all incident reports and statistical data.
• Prepares operating budgets, monitors budgetary compliance, and takes action on budget variance
  
• Manages lost and found inventory and overall disbursement.
• Oversees Risk Management department and related team member initiatives.
• Prepares reports and correspondence as required.
• Ensures department's daily records are accurately maintained.
• Monitors safety and surveillance systems for the property to ensure they are in proper working
  order and being used appropriately by team members.
• Researches, evaluates, and tests latest technology in surveillance in order to develop the most
  appropriate system to achieve security, effectiveness, and cost efficiency objectives.
• Works with the Operations Department to design and conduct highly sensitive investigations to
  facilitate fact-finding probe into potentially illegal or inappropriate activities.
• Maintains video surveillance of the entire Hotel and Casino as well as required retention.
• Video records gaming and security-related incidents within the realm of monitor room video
  recording and surveillance capabilities.
• Makes recommendations in the development of gaming procedures to ensure that management
  takes into consideration the enforceability of such procedures from a surveillance perspective.
• Ensures appropriate checks on vehicles and equipment are performed as required.
• Ensures assignments of team members are providing adequate coverage.
• Maintains good communication with team members and maintains a positive and professional work
  
• Cultivate excellent relationships with regulatory agencies and local law enforcement to ensure the
  sharing of information as well as their awareness, trust and support.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors,
  and team members.
• Contributes to a team effort and accomplishes related results as required.
• Work flexible schedule to accommodate the needs of the operation (i.e. nights, weekends and
  holidays).
• Attends and participates in meetings, completing follow-up as assigned.
• Attends seminars when needed.
• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a Bachelor’s Degree in criminal justice,
or a closely related field, or any equivalent combination of training and experience. Ten (10) years
management experience in overseeing and managing of a Security and Surveillance Department in a high-volume casino/hotel complex environment required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
• Prior experience opening new properties/outlets preferred.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Prior experience in the Gaming industry strongly preferred.
• Prior experience in Tribal Gaming preferred.
• Must be at least twenty-one (21) years of age.

KNOWLEDGE OF:

• Thorough understanding of Federal/State civil laws, criminal laws, and Gaming regulations.
• Knowledge of State and local laws concerning powers of arrest.
• Office procedures, methods, and equipment including computers and applicable software
  applications such as word processing, email, spreadsheets, and databases to include excellent
  working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Principles of supervision, training, and performance evaluation.
• Pertinent federal, state, and local laws, codes, and regulations.
• Effective communications skills.

ABILITY TO:

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Compose, review and comprehend, clear, concise and accurate reports.
• Identify and quickly respond to potential problems, altercations, and conflicts, and defend self and
  others in combative situations.
• Assist sick or injured guests and/or team members.
• Use tools and equipment, including but not limited to, keys, handcuffs, flashlights, radios,
  computers, and other tools specific to the position.
• Establish and maintain communication lines with Hard Rock Hotel & Casino Tejon’s management, team members, and law enforcement agencies.
• Manage and direct comprehensive investigative, surveillance, security, and safety programs.
• Develop and administer goals, objectives, and procedures.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, ethical, and effective motivator.
• Forecast changes in the economic climate and/or profits and react accordingly.
• Select, supervise, train, and evaluate team members.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of during
  
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Be flexible to work varying shifts and time schedules as needed.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is frequently required to stand; walk; use
  hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The
  employee must frequently lift and/or move up to fifty (50) pounds. Specific vision abilities required
  by this job include close, distance, color, and peripheral vision, depth perception and ability to
  adjust focus.
• The work environment characteristics described here are representative of those an employee
  encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to
  casino related environmental factors including, but not limited to, secondhand smoke, excessive
  noise, and constant exposure to general public.
  
• Must be able to communicate effectively with guests in English, specific to position duties and

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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