DIRECTOR - PLAYER DEVELOPMENT

Hard Rock Hotel & Casino Tejon is located less than 15 miles south of Bakersfield, on Tejon Indian tribal land in Mettler, situated at the southernmost tip of California’s Southern San Joaquin Valley and nestled near the base of the historic Grapevine mountain pass that connects Southern California to the Central Valley. This region of the San Joaquin Valley is home to one of the most productive agricultural counties in the country and is the center point of the state with access to the Central Coast and both Northern and Southern California within a couple hours’ drive. This project is the first of its kind in Kern County and will be constructed in two phases. The first phase will consist of an approximately 150,000 square foot casino featuring 3,000 slot machines, 48 table games, and multiple food and beverage venue including the renowned Hard Rock Café. Phase II will include a 400 room hotel, 2,800 seat Hard Rock Live event center, that will draw attractions like concerts, performances, and sporting events to name a few. In addition some of music’s most iconic memorabilia will be on display.

This is a position that requires successful applicant to be on site.

The incumbent in this position is responsible for the direction and management of Player Development team, Hospitality Hosts, Unity Account Representatives and Promotions Coordinators.  Responsible for achieving goals specific to hosted revenue, reinvestment, market share and new acquisition from qualified players.

• Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment.
• Manages the daily activities of the Player Development Executives, Casino Hosts, Hospitality Hosts, Unity Desk, Unity Account Executives and Player Development Coordinators
• Hires, motivates, evaluates, and directs departmental managers and staff, ensuring team members receive the training, support, adequate guidance, and necessary resources to accomplish established objectives.
• Establishes operating department standards, guidelines, and objectives.  Maintains other administrative processes such as budget and staffing to ensure proper planning, efficient and effective operation of assigned areas.
• Mentors and trains Player Development employees in order to grow their sales skills.
• Directs long and short-term planning for all functions of the marketing departments including analysis of product and market opportunities, program effectiveness, and development of strategies to ensure adequate level of guest satisfaction and achievement of established market share goals.
• Supports the staff to drives revenues and increases patron loyalty by building strong professional relationships with known customers, while reactivating profitable dormant patrons with an emphasis on premium guests.
• Approves, implements, and evaluates comp policies, campaigns, programs, entertainment activities and all other marketing expenditures to ensure program effectiveness; implements improvements based upon performance.
• Coordinates database management functions including guest ratings and direct marketing activities to ensure the achievement of guest development goals.
• Monitors and evaluates department to ensure the proper planning of short and long-term strategies and achievement of established goals and objectives.
• Reviews strengths and weaknesses of all department programs to effectively implement changes, improve operations and efficiently allocate resources.
• Forecast changes in the economic climate and/or profits and react accordingly.
• Analyze marketing and promotions data.
• Performs other duties as assigned.

• 5 to 7 years in a similar position and a Bachelor’s in Business, Marketing or related field or an equivalent combination of education and/or work experience.
• Prior experience in the Casino gaming industry required.
• Knowledge of casino gaming software (CMP, Engage, SalesForce)
• Proficient knowledge of Microsoft Office is required
• Must be able and willing to work flexible hours to include evenings, weekends and holidays.
• A team player with strong analytical, communication (both written and oral) and interpersonal skills. Outstanding organizational skills are a must, as is the ability to manage multiple priorities simultaneously.

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, as well as on a Restaurant, Hotel, or Casino Floor. On the Casino floor, it is a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Tejon Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of employment process, final candidates will be required to obtain gaming licensure by completing a background check with Tejon Gaming Authority, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen