DIRECTOR - CASH OPERATIONS

Hard Rock Hotel & Casino Tejon is located less than 15 miles south of Bakersfield, on Tejon Indian tribal land in Mettler, situated at the southernmost tip of California’s Southern San Joaquin Valley and nestled near the base of the historic Grapevine mountain pass that connects Southern California to the Central Valley. This region of the San Joaquin Valley is home to one of the most productive agricultural counties in the country and is the center point of the state with access to the Central Coast and both Northern and Southern California within a couple hours’ drive. This project is the first of its kind in Kern County and will be constructed in two phases. The first phase will consist of an approximately 150,000 square foot casino featuring 3,000 slot machines, 48 table games, and multiple food and beverage venue including the renowned Hard Rock Café. Phase II will include a 400 room hotel, 2,800 seat Hard Rock Live event center, that will draw attractions like concerts, performances, and sporting events to name a few. In addition some of music’s most iconic memorabilia will be on display.

The Casino Cage Director oversees all operations of the casino’s cage department, including cage, count room and credit, ensuring secure, efficient, and compliant handling of all monetary transactions.  This role is responsible for managing staff, maintaining internal controls, and coordinating with other departments to provide exceptional guest service while protecting company assets. The incumbent is also responsible for developing, maintaining and monitoring cashier and count room policies and procedures to ensure that established guidelines follow regulatory agency directives; maximizes the cashing of negotiable instruments and intra-departmental transactions on all shifts; responsible for providing continuity and consistency of staff on all shifts. The cage will also be responsible for basic Player’s Club services.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. 
• Have knowledge of and ensure compliance with all tribal, local, state, federal and gaming regulations (e.g., Title 31, AML, SAR and CTR protocols) and that the cage is operating within these parameters, as well as company policies and procedures.
• Develop, implement, and enforce internal controls and procedures for cash handling and transactions.
• Supervise, train, motivates, evaluates and manages staffs to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
• Provides continuity between shifts through constant review of cage and count procedures, as well as continuous communication with managers.
• Prepare and manage departmental budget, labor costs, and financial reporting.
• Collaborate with the Tribal coming Commission and auditors during inspections and audits.
• Establishes and maintains departmental objectives, standards, guidelines and budget to ensure proper management of department functions.
• Provides direction and management over count room.
• Monitors and evaluates overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through credit and collections.
• Secures payment from guests with delinquent credit through written, verbal and personal contact to maximize ratio of collection to bad checks in a manner that maintains good guest relations.
• Works with guest relations issues that are beyond the authority of staff to resolve situations in an equitable manner.
• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Bachelor’s degree in business or finance preferred.
• Minimum of 5 to 7 years of cage operations experience in a casino environment, with at least 2 years in a managerial/supervisory role.
• In-depth knowledge of Title 31 regulations, gaming controls, and AML compliance.
• Strong leadership, communication and problem-solving skills.
• High integrity and attention to detail.
• Proficiency in casino management systems and Microsoft Office Suite.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain a valid licenses / certification per Federal, State, and Gaming regulations
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

KNOWLEDGE OF:

• Marketing functions including, but not limited to data base, advertising and branding.
• Understanding of and experience in the property’s local and regional gaming market.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Excellent writing and grammatical skills.

 ABILITY TO:

• Ability to be a creative, detail oriented, multi-tasker who actively stays ahead of industry trends to contribute to the success of Hard Rock Tejon in all social environments.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Analyze marketing and promotions data.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

WORK ENVIRONMENT:

• Duties and responsibilities are typically performed in a professional office setting, as well as on a, Hotel or Casino Floor. On the Casino floor, it is a fast-paced, guest-smoking environment.
• While performing the duties of this job, the employee is frequently required to stand; walk; use
  hands to finger, handle, or feel; reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).