DIRECTOR - SLOT OPERATIONS

Hard Rock Hotel & Casino Tejon is located less than 15 miles south of Bakersfield, on Tejon Indian tribal land in Mettler, situated at the southernmost tip of California’s Southern San Joaquin Valley and nestled near the base of the historic Grapevine mountain pass that connects Southern California to the Central Valley. This region of the San Joaquin Valley is home to one of the most productive agricultural counties in the country and is the center point of the state with access to the Central Coast and both Northern and Southern California within a couple hours’ drive. This project is the first of its kind in Kern County and will be constructed in two phases. The first phase will consist of an approximately 150,000 square foot casino featuring 3,000 slot machines, 48 table games, and multiple food and beverage venue including the renowned Hard Rock Café. Phase II will include a 400 room hotel, 2,800 seat Hard Rock Live event center, that will draw attractions like concerts, performances, and sporting events to name a few. In addition some of music’s most iconic memorabilia will be on display.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Director - Slot Operations:

Under the direction of the property Vice President - Gaming Operations, the incumbent will provide leadership and direction for Slot operations, responsible for the overall operation and management.  This professional will review and recommend policy changes to the property Vice President - Gaming Operations in accordance with Hard Rock’s Compliance and Regulations.  Reviews the internal security of all Slot operations and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as integrity of the casino operation.    

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to, the following:

• Develop, implement and measure the department’s strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc
• Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives
• Ensure department activities reflect the Tribe's policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements, including Title 31/CTR/SAR and PCI Compliance
• Monitor existing internal controls for efficiency and effectiveness and maintain the integrity of all Slot Department activity
• Develop and implement Slot department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Hard Rock policies including business ethics guidelines
• Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly
• Assist in hiring, training and retaining department members. Mentor direct reports to enhance their knowledge, skills and abilities through education, training, coaching, corrective counseling, etc
• Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate
• Maintain the utmost integrity and confidentiality of all Hard Rock trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc
• Promote the highest caliber of guest service through the development of department service initiatives
• Develop professional relationships with guests to encourage continued/increased patronage
• Create an environment where the Company’s mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Stay abreast of new technology, equipment, and accessories under development, and evaluate their potential benefits for implementation.
• Demonstrate a commitment to responsible gaming and responsible alcohol service including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol
• Promote positive public/employee relations at all times; maintain composure and build relationships with guests that encourage positive word-of-mouth
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Participate in special projects as assigned
• Perform all other related and compatible duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Professional appearance and demeanor with an outgoing, friendly personality. Must demonstrate extraordinary guest service skills with effective listening skills. Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Ability to work flexible schedule including nights, weekends and holidays is required.

MATHEMATICAL SKILLS:
Proficient mathematical skills with strong analytic skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. Must possess ability to define problems, collect data, establish facts and draw valid conclusions.

EDUCATION AND/OR EXPERIENCE: 

• Bachelor's degree in a related field or an equivalent combination of education and/or experience
• Minimum of ten (10) years casino experience at management level, or an equivalent combination of education and experience
• Two (2) or more years of experience at the Director or above level preferred
• Experience with Slot Systems and ability to do queries and use performance reports to analyze data for slot product performance and department productivity required
• Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook
• Demonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and service
• Demonstrated ability to develop a successful team including a qualified successor to his/her role
• Demonstrated relationship-building with players
• Read, analyze and interpret common technical journals, financial reports and related documents
• Respond to inquiries or complaints from guests and team members
• Compose and present detailed status reports
• Work with mathematical concepts such as probability and statistical inference
• Apply concepts such as fractions, percentages and ratios in order to prepare budgets, assess financial performance and to design cost-effective solutions
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

 Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing guests in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to continuously maneuver throughout the Casino areas.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other office equipment.
• Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis.

WORK ENVIRONMENT:

Constant exposure to casino related environmental factors including, but not limited to crowds, secondhand smoke, and excessive noise. Intermittent time in office consisting of environmental factors typical in an indoor, climate-controlled office environment.

EMPLOYMENT PREFERENCE:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements.

DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).