Under the direction of the VP of Human Resources, the incumbent manages and directs ongoing team member relations, recruitment, training and team member activities by performing the following duties personally or through direct reports. Maintain all sensitive information in accordance with our policies on Confidentiality and the Code of Ethics.
- Recommend modifications to existing practices to the VP of HR and Exec Team based on changing environments or organizational needs.
- Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict.
- Investigate complaints of harassment or misconduct. Resolve situations to appropriate conclusions involving all related parties.
- Make recommendations to managers on appropriate corrective action based on written policies and procedures and circumstances of specific situations. In cases of recommendation for separation of employment, prepare all documentation for the review of the VPHR and/or the President for approval.
- Conduct exit interviews to help identify causes of team member dissatisfaction and terminations. Seek new and creative ways to report and utilize the data and feedback gained from exit interviews and other sources.
- Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication.
- Conduct team member separation meetings with departmental management.
- Manage and help facilitate the Board of Review Appeal process.
- Oversee the Performance Management process to include annual Performance Appraisals and Performance Action Plans. Assist management when needed in completion of same.
- Supervise the HR Specialist and HR Coordinator
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
- Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Partners with management to gain knowledge of work situations requiring training employees to better understand changes in policies, procedures, regulations and technologies.
- Applies leadership, management and business skills to the training function.
- Coaches and counsels training staff to improve facilitation skills, training methodologies and personal development.
- Ensures learning objectives, strategies and outcomes are aligned with the company’s business needs.
- Develop new, creative recruiting ideas to successfully find talent and place qualified job applicants into existing openings.
- Partner with Company leadership to ensure understanding of positions, recruitment needs, and objectives and properly address challenges.
- Remain current with latest recruiting tools, such as social media and candidate retention management capabilities.
- Stay abreast of Company initiatives in order to anticipate and plan recruitment needs and timelines.
- Screen and interview candidates and perform reference checks as necessary.
- Act to ensure requisitions are filled in an expeditious manner with top tier, guest service driven candidates. Ensure all processes are streamlined, allowing for the shortest amount of time from the requisition approval to orientation date.
- Other duties as assigned.
