MANAGER - LEARNING & COMMUNICATION

The incumbent in this position will lead and direct all training functions across the property to ensure appropriate learning opportunities and initiatives are developed and implemented to drive improved performance and organizational results in accordance with organization Mission, Mottos and Values. Responsible for developing programs designed to optimize performance and success.  

• This role will be responsible for designing and implementing three levels of developmental programming: A core curriculum training for newly hired/promoted Supervisors and above, a team member voluntary developmental program and an executive development program.
• These responsibilities shall include but are not limited to; monitoring the quality and consistency of all property training programs, including on-boarding, department orientation, compliance, supervisory and developmental.
• Responsible for developing, implementing, managing, and optimizing internal Advertising campaigns to boost morale and team member communications.  
• Conduct needs assessment to determine training needs, i.e. focus groups, surveys and round table discussions.
• Secures feedback to measure progress and effectiveness of training.
• Manages and oversees the day-to-day Learning & Engagement activities for the property. 
• Provides guidance and counsel to managers, supervisors and employees on growth and development issues.
• Champions service delivery across the property; trains and develops property leadership to execute proven service strategies and provides on-going support. 
• Responsible for managing the property-wide performance management system, including 60-day checkpoints for New Hires, the annual PAR process, etc.
• Responsible for all Internships.
• Manages the Tuition Reimbursement Program.
• Responsible for the performance of the Guest Service Supervisor and the Trainer.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.

This knowledge and these abilities are typically acquired through a Bachelor’s Degree in Training/Development, Organizational Development, Business or Human Resources and 2 or more years in Training and Development; or 10+ years of equivalent experience and a High School Diploma or equivalent.

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. 

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