MANAGER - RISK & SAFETY

The Security Risk and Safety Manager is responsible for overseeing the safety and security measures at the Hard Rock Casino. This role includes managing all Emergency Medical Teams (EMT), coordinating life safety training programs (including AED, CPR, and first aid), ensuring compliance with workers' compensation regulations, and assisting security operations during special events. The manager will work to create a safe environment for guests and staff while minimizing risks.

PRIMARY RESPONSIBILITIES

Leadership and Management:

• Supervise and lead all EMT personnel and life safety training staff.
• Develop and implement security and safety policies, procedures, and protocols in line with corporate standards and local regulations.

Training and Development:

• Organize and conduct comprehensive training sessions for staff on life safety protocols, including AED, CPR, and first aid.
• Ensure all team members maintain current certifications and have access to ongoing training opportunities.

Emergency Preparedness:

• Develop and maintain emergency response plans, including evacuation procedures and crisis management strategies.
• Conduct regular drills and training simulations to ensure staff readiness and compliance with safety protocols.

Risk Assessment and Compliance:

• Conduct regular assessments of security and safety risks within the casino environment.
• Ensure compliance with all local, state, and federal safety regulations, including workers' compensation laws.
• Maintain accurate records of training, incidents, and safety inspections; prepare reports for management as needed.

Collaboration with Security Operations:

• Assist security operations during special events, ensuring that safety protocols are followed.
• Collaborate with security personnel to enhance safety measures and response strategies.

Incident Management:

• Respond to and manage emergency situations, coordinating with EMTs and relevant personnel.
• Conduct thorough investigations of incidents, accidents, or unsafe conditions, and implement corrective actions to prevent recurrence.

Communication and Reporting:

• Serve as a liaison between management, staff, and external emergency services regarding safety and security matters.
• Prepare and present safety reports, training records, and incident investigations to management.

Budget Management:

• Assist in the development and management of the security and safety budget, ensuring effective allocation of resources for training and safety initiatives.

QUALIFICATIONS:

• Bachelor’s degree in safety management, Occupational Health, or a related field.
• Minimum of 5 years of experience in safety management, emergency response, or a related field, preferably in a hospitality or casino environment.
• Certifications in AED, CPR, and First Aid; additional certifications in safety management (e.g., OSHA) are preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to work under pressure and make quick decisions in emergency situations.
• Proficient in using safety management software and tools.
• Must be able to promote an outgoing, friendly customer-oriented personality always.
• Must provide adequate protection for the safety and assets of patrons, employees, and the company.
• Must be able to handle emergency situations calmly.
• Must have a valid motor vehicle license with a good driving record.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.