SHIFT MANAGER - SLOT

PRIMARY RESPONSIBILITIES

• Responsible for enforcement of all departmental rules, policies, and regulations.
• Responsible for accountability of all issued and non-issued Slot keys and equipment.
• Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
• Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
• Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
• Responsible for direct-line communication with Slot Departmental staff.
• Responsible for handling customer service issues.
• Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play.
• Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation & initiation of new gaming product.
• You will plan and manage slot projects to optimize revenue and assist with the administration of the departmental budget by
• Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
• Other duties as assigned 

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

QUALIFICATIONS:

• University Degree or three (3) years post-secondary diploma in Electronics, Accounting or Economics with related experience.
• Completion of a management training program is also required.
• Managerial experience in the related field of three (3) or more years.
• Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills.
• Working knowledge of computer software packages and have the ability to make progress on multiple tasks under time constraints.

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.