MANAGER - SURVEILLANCE

PRIMARY RESPONSIBILITIES

• Responsible for assisting the Director in the overall Surveillance operations.
• Maintain the integrity and confidentiality of the Surveillance department.
• Supervise the surveillance of VLT operations, guests, team members, drops and monetary transactions.
• Interact and communicate with other department managers and all other regulatory personnel when necessary.
• Oversee department personnel including hiring, disciplinary actions and performance evaluations.
• Oversee schedules and assignments; maintains files and reports prepared for Surveillance as needed to implement gaming operations.
• Oversee training of the Surveillance employees and establish internal policies and procedures for the staff.
• Oversee Surveillance investigations of all types.
• Assist in reviews, analyzes and determines equipment needs and installation of cameras, and works with applicable vendors to manage projects and ensure all needs and expectations are met.
• Reviews any expansion projects and ensure sufficient camera coverage and proper placement.
• Assist and prepares department operating budget, monitor progress and take action on budget variance items.
• Perform the duties of a Surveillance Observer as required.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Perform all other duties as assigned.

QUALIFICATIONS:

This knowledge and these abilities are typically acquired through a Bachelor’s Degree (BA), a minimum of five to seven years gaming experience and three to five years casino surveillance experience along with a significant knowledge in casino operations. Minimum three years supervisory or management experience required.

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.