SHIFT MANAGER - TABLE GAMES

Under the direction of the Director -Table Games and Shift Manager, is responsible for the overall smooth operation and management of the casino Table Games operations for a particular shift. Reviews game spread & staffing levels and recommends policy changes in accordance with the property’s Gaming Commission’s Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency & effectiveness, as well as, integrity of the casino operation.

Essential Duties & Responsibilities

• · Offers the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.
• · Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• · Amicably resolves customer related issues in a timely manner.
• · Ensures the protection of customer’s rewards and credit lines.
• · Creates and ensures a fun-filled, entertaining and exciting environment.
• · Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.
• · Properly staffs and schedules the Table Games department efficiently keeping in mind special events, weather, and business conditions.
• · Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity, and engagement.
• · Works diligently to support the Hard Rock culture and team philosophy throughout the department and property.
• · Acts as a role model to all employees. Always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
• · Develop team members’ knowledge and skills through education, training, coaching, and corrective counseling.
• · Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• · Complies with all departmental and company policies including Hard Rock’s business ethics guidelines.
• · Complies with all regulatory requirements.
• · Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• · Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• · Other duties as assigned.

· Ten years casino experience with a minimum of five years at management level.

· Must be knowledgeable of all table games compliance standards, regulations and procedures.

SKILLS

· Strong leadership and interpersonal skills

· Excellent interpersonal, oral and written communication skills.

· Meticulous, organized and accurate

· Extreme confidentiality.

· Familiarity with a variety of computer systems and applications.

· Be flexible to work varying shifts and time schedules as needed.

· Communicate effectively with all levels of employees and guests.

· Manage multiple details and tasks concurrently in a changing environment.

· Able to work effectively in a team environment.

· Analyze and think about how possible solutions impact on the entire operation.

• Ability to stand and sit for extended periods of time.
• · Ability to walk distances.
• · Ability to lift 30 to 40 lbs.
• · While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• · The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.
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