MANAGER - PLAYERS CLUB

·Manager – Player’s Club is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for overall daily operations and development of Hard Rock’s card programs, including accountability for attaining company goals and guest development. Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

Duties & Responsibilities:

• · Responsible for consistent execution of Player’s Club initiatives.
• · Focuses on department guest services scores and has the responsibility of continuing to increase the department service scores.
• · Focuses on meeting the monthly goals of email capture, phone capture and new member sign-ups.
• · Maintains up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
• · Monitors daily operations of Player’s Club centers.
• · Responsible for scheduling, directing performance appraisals, rewarding, and counseling team members.
• · Responsible for addressing complaints and resolving problems both internal and external.
• · Responsible for maintaining and ordering Players Club inventory.
• · Investigates issues related to guest service and makes recommendations to improve service.
• · Perform other duties as assigned and adheres to all Gaming Regulations.

This knowledge and these abilities are typically acquired through 2 to 4 years of experience in a similar position and a Bachelor’s in Business, Advertising or Marketing or the equivalent combination of education and experience. Experience in working along with and directing an advertising agency and public relations firm or staff required. Gaming industry experience strongly preferred.

• · Strong leadership and interpersonal skills
• · Excellent interpersonal, oral and written communication skills.
• · Meticulous, organized and accurate
• · Extreme confidentiality.
• · Familiarity with a variety of computer systems and applications.
• · Be flexible to work varying shifts and time schedules as needed.
• · Communicate effectively with all levels of employees and guests.
• · Manage multiple details and tasks concurrently in a changing environment.
• · Able to work effectively in a team environment.
• · Analyze and think about how possible solutions impact on the entire operation.

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.