MANAGER - CREDIT

Under the direction of the Director of Cash Operations, the Casino Credit Manager assists in managing and guiding department staff; evaluates applications for lines of credit and makes appropriate decisions to approve, deny, or modify; refers requests over a pre-determined dollar amount to a Director or above.

PRIMARY RESPONSIBILITIES

• Prepares and types correspondences, forms, reports, charts, and graphs.
• Sets up and maintains all files, records and logs as required.
• Places, accepts, and screens telephone calls and refers calls to others.
• Receives, opens, and distributes incoming mail documents.
• Ensures all necessary reports and correspondences are forwarded timely to the proper management.
• Performs the counting of the tokes/tips for the cashiers as necessary.
• Maintains the highest level of professionalism and confidentiality regarding the team members and guests. 
• Participates in the processing of customer credit applications including verification of bank and credit information.
• Assumes responsibility for the maintenance of credit files and required reports.
• Reviews credit applications for completeness.
• Ensures credit background checks on patrons are properly completed, updates patron credit files and completes all other necessary file maintenance.
• Monitors compliance with Virginia Lottery regulations, company policies, and AML/Title 31 regulations.
• Consistently displays positive morale and high service standards.
• Develops and oversees execution of company and property objectives related to the Cage Department.
• Directs smooth, efficient, cost effective operations including: labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, create adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy.
• Oversee staff knowledge of fraud prevention and scams.
• Oversee quality hiring, training and succession planning processes.
• Direct operational functions consistent with approved budgets.
• Oversee and monitor department expenses regarding daily operations and payroll.
• Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes.
• Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the company’s competitive position.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Work with casino executives & hosts for the benefit of customers.
• Oversee guest service standards which are consistent with the property’s standards and brands attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties.
• Develop employee-training procedures relating to supervising and cashiering.
• Oversee and coordinate scheduling, staffing and ensure resolution for payroll issues.
• Create and implement standard operating procedures for Cash Ops.
• Ongoing review of efficiencies in the process and procedures.
• Ability to perform all functions in Cage, Credit & Count Operations.
• Assistance with variance resolution and reporting.
• Partner with all Casino Operational areas ensuring great communication.
• Create, implement and direct new functionality as introduced and compliant.

• This knowledge and these abilities are typically acquired through a minimum of three years’ cashiering or banking experience, or related experience. Management experience required.
• Bachelor’s degree in Accounting, Business, and/or equivalent preferred.
• Excellent English language skills.
• Advanced knowledge of Excel.

SKILLS

• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.