MANAGER - HARD ROCK CAFE

General Manager of the café is responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock’s business objectives. Responsible for asset management of the entire facility and is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

PRIMARY RESPONSIBILITIES

• Demonstrate the ability to grow the business by generating consistent year-over-year entrée count growth.
• Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock’s brand standards and core values. 
• Attain a level of top-line sales performance that ranks as #1 in your market place competitive set. 
• Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and opportunities. 
• Empower your team with a consistent mission regarding cafe goals to achieve desired results. 
• Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards.
• Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe. 
• Champion change, ensuring all local and company initiatives are implemented successfully. 
• Foster an environment of customer advocacy in which all team members put the guest first in every situation.
• Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. 
• Be responsive and hospitable to guest feedback from all sources, including social media and email. 
• Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
• Actively nurture your team’s development and advancement along well-defined career paths.
• Consistently demonstrate that you have an enduring passion for your own continuous learning and professional development.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned

• Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
• Bachelor’s Degree in HRM or Culinary preferred.

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.