Under the supervision of the Manager of EVS, the incumbent in this position is responsible for smooth and efficient cleaning operations in public areas and top-quality guest service.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Accountable for your staff, assisting and managing with hiring, training, evaluations, recognition and development.
- Ensures proper inventory levels of supplies and ensures that equipment is operating efficiently.
- Has a strong presence at the property.
- Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
- Personally assists guests, and solicits feedback and adapts internal procedures accordingly
- Seeks opportunities to improve performance, and implements action plans for improvement
- Coaches, mentors, and motivates the housekeeping supervisors and staff to provide an exceptional guest experience.
- Creates a culture of accountability through quality control metrics for housekeeping performance.
- Ensures integration and teamwork for the department in a positive environment.
- Responsible for quality, consistency, and presentation of all products delivered to guests.
- Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
- Creates a culture of accountability through quality control metrics for housekeeping performance
- Ensures that all housekeeping team members have excellent initial and ongoing training
- Assures all safety policies and procedures are followed.
- Attends training and meetings as and when required.
- Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
