The incumbent in this position is responsible for assisting in the development, planning and execution of the promotions, events and other marketing efforts in support of both the Players Club and Player Development areas of the Marketing Department. The incumbent in this position is responsible for developing an environment that creates excitement for guests.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Manages all giveaways, promotions, tournaments, and events from drafting the ERGC rules to ensuring all winners are paid out correctly at promotion end.
- Monitors to ensure that the Promotions Clerks maintain a positive, on-stage presence that is both knowledgeable about the promotion and event details while maintaining a high level of guest excitement and interest in the activities.
- Assists the Director of Casino Marketing with preparing the promotions monthly calendar, creating all operational logistical plans, maintaining all CMP prizes requests for Players Development, Players Club and promotions and ensuring that every event, giveaway, promotion and tournament is executed following the ERGC approved rules.
- Builds and oversees an annual budget including development of promotional and event pro-formas that ensure we are driving the desired business at a profitable level.
- Creates, maintains and ensures all electronic promotions in the promotional software and Casino Marketplace are approved and run according to the ERGC approved fact sheet: EBS, CMP and Kiosk Manager.
- Writes the rules, processes & policies for promotions and events under the guidance of the Director of Casino Marketing and in accordance with Hard Rock guidelines, rules and regulations.
- Executes promotions and events inside Hard Rock with duties including but not limited to assisting patrons participating in promotions, completing the necessary paperwork for prizes and awards, checking in guests for marketing functions, and assisting patrons with the redemption process for gifts and other giveaways.
- Ensures collateral, signage, decorations, and other materials for promotions and events are displayed prior to and recovered at the end of each project, promotion or event.
- Works closely with the various departments in response to variety of guest related issues and related departmental needs.
- Controls all event and giveaway inventory.
- Responsible for interviewing, selecting, training and managing subordinate team members.
- Responsible for staffing all events, promotions and giveaways. Must work with the Players Club Manager on all staffing needs.
- Supports Players Club and Player Development events and promotions.
- Creates and maintains the Promotions Clerk schedules, approves their timeclock needs, answers all promotional over time exception and ensure the department has a Department Training Leader and Job Coach, as well as supportive training documents.
- Performs all other duties as assigned.
- Maintains security and confidentiality of files, records and lists.
- Establishes an effective working relationship with all operating departments.
- Direct reports include Promotions Coordinators, Supervisors and Clerk.
- Other duties as assigned.
