ASST SHIFT MANAGER - SLOT OPS

The Assistant Manager - Slot is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.  Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members.  Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Acts as the Manager in their absence.
• Ensures the enforcement of all policies and procedures and ensures daily operational efficiency of the department.
• Maintains proper staffing levels based upon business volumes.
• Responsible for overseeing the operational activities of the shift including interacting in a positive manner with the managers of other operational departments.
• Identifies and implements procedural changes to positively affect customer service with a particular focus on improving slot service times.
• Creates an atmosphere that encourages guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
• Ensures employee satisfaction by providing consistent feedback and development.
• Reviews adequacy of internal security of Slot Department.
• Performs other duties as assigned. 

High school diploma or equivalent. This knowledge and these abilities are typically acquired through a minimum of 3 to 5 years of experience in slot operations with two years in a supervisory capacity.  College degree preferred

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.