GM - NOODLE BAR

Reporting to the Director of Food and Beverage, the General Manager – YouYu (Noodle Bar) is responsible for upholding all brand standards and core values while meeting or exceeding Hard Rock’s business objectives.   Oversees and directs the seamless operation of the outlet by providing supporting the delivery of outstanding customer service.  Assisting in the development and formulation of policies, procedures, and practices to support the operational needs of the restaurant.

Setting the tone for the entire outlet team, the General Manager will drive success in both impeccable service and exceptional quality food served.  An advocate, change leader, and champion for inspiring excellence the General manager must also harmonize the team around Hard Rock’s mission, values, and quality standards ensuring maximum potential of the entire team is achieved.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department. 
• Partners with the outlet chef to deliver on established operational, service and financial targets.
• Establish and maintain accurate inventory records. Participate in periodic department inventories.  Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Prepare and execute business plans to ensure the maximization of department performance.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability. 
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization.
• Develop and implement strategies to retain staff.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in department.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Maintain effective relationships with guests.
• Present a professional image to employees, guests, clients, owners, and investors.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented. 
• Maintain confidentiality of guest, employee, and company information.   

• Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations in a high-volume outlet/operation.
• Asian cuisine/restaurant operations experience preferred.
• Bachelor’s Degree in HRM preferred.

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.