EXECUTIVE STEWARD

The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation

Essential Duties & Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. 
• Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.  
• Develops, implements, monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.  
• Directs the maintenance of cleanliness of the back of the house areas, which includes; main kitchen, storage areas, dumpster, loading dock, EDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements. 
• Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens, and silver which also includes visual inspection to ensure cleanliness and safe transportation. 
• Assists Executive Chef and Sous Chef in overseeing and ensuring all Health Code Standards relating to cleanliness and sanitation requirements are maintained at all times in kitchens and back of house areas. 
• Controls equipment storage areas and the issuance of equipment for the Food Service Department. 
• Attend and participate in meetings, completing follow-up as assigned. 
• Perform other duties as assigned  

• High school diploma or equivalent.  
• A minimum of 5 to 10 years’ experience as a Stewarding Supervisor; or equivalent combination of education and experience. 
• Must obtain and maintain all licenses (Food Handlers, Smart Serve, Gaming License)  
• Must maintain strict confidentiality relative to financial data and casino policies. 
• Must be at least nineteen (19) years of age. 
• Prior experience opening new properties/outlets strongly preferred. 
• Must be able to work holidays and weekends, as well as flexible shifts. 
• Preferred experience in Casino, Multi unit Hotel-1200 Rooms+, Cruise Ship, Large Convention Operations 
• Management of 40+ Stewarding Staff 
• Knowledge of HACAP, WHMIS 
• Experience in USPH, NSF or other company mandated Health and Safety Regulatory Standards. 

SKILLS

• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.