SUPERVISOR - COUNT ROOM

The Count Team Supervsor is responsible for leading the day-to-day activities of the Count Rooms to ensure the integrity of currency and voucher counting derived from the Hard Rock Casino as well as ensuring compliance with all Gaming commissions. Will act in the Count Room Manager capacity in the absence of the Manager.

Essential Duties & Responsibilities:

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Tejon their choice for gaming entertainment;
• Responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Motivates and leads the count team staff to ensure team members have adequate resources and guidance to achieve established objectives.
• Understands and maintains the department budget and policies and procedures to ensure proper administration of department.
• Facilitates training and developmental procedures to ensure extraordinary guest service standards are achieved.
• Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
• While adhering to all procedures and controls to protect counted funds.
• Maintains awareness of changes and/or problems that may affect the security of the currency in the Count Room and reports observances to the Count Room Manager.
• Counts and reconciles total funds to ensure the integrity of the count.
• Responsible for conducting a mechanically assisted count of the contents of the bill validator boxes.
• Conducts all facets of the count from the opening of the boxes, counting of the drop, verification ofdocumentation and bundling of currency to thefinal reconciliation of totals, as well as any other related tasks.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned

This knowledge and these abilities are typically acquired through a minimum of two years’ cashiering or banking experience, or related experience. Supervisory experience preferred.

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.