The Count Team Supervsor is responsible for leading the day-to-day activities of the Count Rooms to ensure the integrity of currency and voucher counting derived from the Hard Rock Casino as well as ensuring compliance with all Gaming commissions. Will act in the Count Room Manager capacity in the absence of the Manager.
Essential Duties & Responsibilities:
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Tejon their choice for gaming entertainment;
- Responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Motivates and leads the count team staff to ensure team members have adequate resources and guidance to achieve established objectives.
- Understands and maintains the department budget and policies and procedures to ensure proper administration of department.
- Facilitates training and developmental procedures to ensure extraordinary guest service standards are achieved.
- Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
- While adhering to all procedures and controls to protect counted funds.
- Maintains awareness of changes and/or problems that may affect the security of the currency in the Count Room and reports observances to the Count Room Manager.
- Counts and reconciles total funds to ensure the integrity of the count.
- Responsible for conducting a mechanically assisted count of the contents of the bill validator boxes.
- Conducts all facets of the count from the opening of the boxes, counting of the drop, verification ofdocumentation and bundling of currency to thefinal reconciliation of totals, as well as any other related tasks.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Other duties as assigned