UNITY ACCOUNT EXECUTIVE

The Unity Account Executive is responsible for solicitation of casino players from segments selected by PD leadership.  The ISH will call, text, email or use other means of communication to directly invite qualified players to Hollywood Hard Rock Hotel & Casinos.  Players will be made aware events, shows, available rooms and other qualified opportunities to visit HWHR. ISH will be able to explain the benefits of using our Unity Rewards program and sharing the value of always using their card. 

Essential duties include, but are not limited to:

• Aggressively and persistently solicits assigned accounts using all available tools. 
• Maintains outstanding “data hygiene” and ensures that contact information on all assigned players is correct and up to date.
• Demonstrates exceptional guest service to both internal and external customers with every interaction.
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.

• Minimum 2 years of telemarketing or contact marketing experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
• Experience in casino and/or hotel environment preferred
• Proficient knowledge of Microsoft Office, Excel, and Word preferred
• Experience in gaming machines and/or table games preferred
• Must have exceptional guest service skills
• Must have the ability to resolve stressful situations
• Must be able to make sound complimentary decisions based on tracked customer play
• Ability to work flexible schedules, including nights, weekends and holidays

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.