COORDINATOR - PROMOTIONS

The incumbent in this position is responsible for assisting in the development, planning and implementation of the promotions.  The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members. 

Essential Duties

• Assist Promotions Supervisor as requested.
• Official Marketing MC for events and promotions.
• Writing the Fact Sheets and Rules for all Public Promotions and Players Development Promotions.
• Coordinates Promotions & Events area when Promotions Supervisor is unavailable.
• Exclusively handles HotSos entries for Public Promotions.
• Assist the Promotions Supervisor with EBS.
• Exclusively owns inventory control for Marketing.
• Formulates the Prize requests forms for the Promotions Supervisor to review.  
• Enters orders into Stratton Warren at the Marketing Operations Managers request.
• Provide and promote the highest level of guest service and outstanding guest relations, while maintaining confidentiality.
• Executes promotions for the Hard Rock, assists patrons participating in promotions and filling out the necessary paperwork required to give away high end prizes and cash.
• Ensures collateral material for promotions and events are displayed prior to and recovered at the end of each project.
• Helps draft BEOs at the Promotions Supervisor’s request.
• Work closely with the Players Club, Casino Hosts, VLT Department, Food & Beverage Department, Facilities and Wardrobe Departments to address a variety of guest related issues.
• Performs clerical duties as needed.
• Assist the Promotions Supervisor in disseminating information about events to all impacted operating departments.
• Ensures the Promotions/Events areas are stocked with necessary supplies, decorations and secures items at conclusion of promotion/event.
• Completes “end of shift” report.
• Other duties as assigned.

This knowledge and these abilities are typically acquired through a high school diploma or equivalent and 1 year of customer service; or a combination of education and experience.  Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.