SUPERVISOR, SECURITY

The incumbent is responsible for managing security activities to ensure the safety and security of gaming and entertainment guests and team members, as well as the safeguarding of all property; ensures that all potential security violations are investigated, and corrective actions are taken while providing exceptional customer service.

ESSENTIAL DUTIES

• Assists the shift manager with the overall security of the casino and the coordinating of security efforts to safeguard company assets, employees, and patrons of Casino in accordance to the Internal Control Submissions and the rules of the Tejon Gaming Commission during assigned shift.
• Responsible for assigned security posts. Guards transfer of money, chips, and jackpots. Performs hopper fills, table fills and table credits.
• Train, evaluate, and recommend disciplinary action for officers.
• Patrol premises to discourage inappropriate behavior and take action when necessary.
• Writes investigative and incident reports.
• Responsible for addressing any individual not wearing a Commission Badge found in non-public areas or any person found in areas 'not authorized to be in.
• The Supervisor will assume overall responsibility of security operations during the absence of the Security Director.  
• Perform other duties as assigned

KNOWLEDGE OF:

• Knowledge of computer applications to compose clear, concise, and accurate reports.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Basic knowledge of county and state ordinances.
• Electronic, video, and alarm functions.
• CPR training.
• Investigative procedures.
• Extreme confidentiality. 

ABILITY TO:

• Available to work different types of events with varying time schedules, on varying days as needed.
• Read and comprehend all necessary documentation, training materials and policy information.
• Assist sick or injured guests and or team members.
• Communicate courteously, effectively, and professionally with guests and all levels of team members.
• Use tools and equipment such as, radios, computers, and other tools specific to the position.
• Stand for extended periods of time.
• Communicate clearly, in English, with guests in a professional manner.
• Work within Hard Rock Casino established policies/guidelines.

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. Two years’ progressive experience in security operations and supervisory experience preferred.

SKILLS

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.