Under the guidance of Table Games management, Team Member performs functions as a Dealer on an assigned shift. Dealer is responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Hard Rock's Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game.
ESSENTIAL JOB FUNCTIONS:
May include but are not limited to;
- Offers the highest possible level of customer service resulting in a maximum level of customer enjoyment and return play.
- Responsible for knowing all policies & procedures of the specific table game he/she is dealing.
- Maintains a work environment that is safe, professional, friendly, conducive to a high level of productivity and performance, as well as, morale.
- Works diligently to support the Hard Rock's culture and team philosophy throughout the property.
- Acts as a role model to all Team Members and encourages other team members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Ensures the protection of customer’s rewards and credit lines.
- Complies with all departmental and Company Policies including Hard Rock's business ethics guidelines.
- Complies with all regulatory requirements.
- Maintains confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- Creates and ensures a fun-filled, entertaining and exciting environment.
- Serves in the role and complete the responsibilities of a Dual Rate Dealer/Floor Supervisor as requested. Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
- Demonstrates actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
