ASST MANAGER - DEEP CUT

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operationsand employees in specified food outlet during an assigned shift and assist in supervision of all other food&beverage outlets as needed.

Essential Duties

• Creates an atmosphere that induces guests to make Hard RockCasino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor toteam members in order to provide superior guest service.
• Opens and closes shift or work areaat scheduled times; ensuring outlet is fully prepared foroperation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisalsin order to ensure appropriate staffing levels and that team members are performing duties accordingto established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in orderto achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in orderto make recommendations for improvement to maintain high service standards and a positive diningexperience for guests.
• Resolves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properlyand that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Attends and participates in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned
  

This knowledge and these abilities are typically acquired through a High School Diploma, as well asfour years’ dining experience, with a minimum of two years’ Food andBeverage supervisoryexperience; or through a Bachelor's degree in Restaurant Management or related field

Ability To:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able toproject a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates monitor all activity within the dining room and toinspect and maintainareas for which responsible.

Skills

• Strong leadership and interpersonal skills 
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.