BUSINESS ANALYST

The Business Analyst’s role is to elicit, analyze, specify, and validate the business needs of stakeholders, be they guests or end-users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive about working with the IT to look for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

Essential Functions:

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any requirements documentation software solutions that the organization may opt to use.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on the user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements– verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Provide guidance and/or instruction to junior staff members.
• May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws.
• Maintain
• Ability to work cooperatively with all levels of staff.
• Assist the Manager in the development of instructional programs, conduct training of computers users, in one-on-one and/or classroom settings. Support users with technical advice and problem resolution.
• Other duties as assigned

• High School Diploma or equivalent required.
• Bachelor’s Degree in Business or Information Technology preferred and/or three to five years related work experience. 
• Knowledge of applicable data privacy practices and laws.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.
• Prior experience in the Gaming industry strongly preferred.
• Prior experience opening new properties/outlets preferred.

Knowledge of:

• The organization’s core business process and operations.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Clear understanding of product management and market placement.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts.
• Working knowledge of network and PC operating systems.
• Working knowledge of current network hardware, protocols, and standards.
• Extensive experience with the organization’s core software applications, including Bally Technologies Slot Data System, Casino Marketplace, MICROS Point-of-Sale systems.
• Excellent understanding of the organization’s goals and objectives.
• Understanding of application file components, i.e., file structures, file relationships, file contents.
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Ability to:

• This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Be flexible to work varying shifts and time schedules as needed.
• Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Communicate effectively with outside contacts and all levels of team members.
• Review, comprehend and assimilate reports, information generated on and by the computer and other necessary documentation.
• Use a computer, keyboard and other equipment associated with the positions.
• Sitting for extended periods of time.
• Dexterity of hands and fingers required to operate a computer keyboard or mouse, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Install hardware and perform minor repairs as necessary.