Under the direction of the Vice President of Table Games, the incumbent in this position is responsible for providing superior service to both the internal and external guests. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games and dealing games in assigned areas according to regulatory and company guidelines.
Essential Duties & Responsibilities:
- Responsible for the management of all scheduling operations for a particular shift or shifts
- Responsible for staffing of table games in an efficient manner with respect to payroll costs and business conditions
- Responsible for notifying other departments so that they may properly staff their areas (i.e., security, beverage)
- Responsible for the smooth operation of scheduling table games employees with respect to their gaming ability and their individual needs and concerns, as advised by the table games shift managers and director of table games administration
- Preparing and providing each pit with electronic sign-in sheets for the purpose of payroll and master worksheets for surveillance
- Preparing and posting the daily work assignments for table games employees
- Responsible for knowing all policies & procedures of all aspects of scheduling operations.
- Responsible for covering sick calls
- Responsible for managing an “voluntary early out” list
- Responsible for constant communication with the table games shift manager and director of table games administration regarding the decision process of allowing employees to take the day off without pay should business conditions dictate
- Responsible for covering emergency situations, i.e., employee sickness or family emergency
- Responsible for general assistance and information for gaming employees
- Responsible for the games spread for a particular week (adding or removing games) under the direction of the table games shift managers and director of table games administration
- Responsible for following the Special Request process
- Responsible for staffing gaming tournaments
- Responsible for scheduling for special interests, i.e., blood drives, United Way, etc.
- Responsible for adding new hires to the scheduling system and meeting with them after orientation to ensure understanding of their schedule
- Responsible for constantly monitoring staffing levels
- Responsible for knowing the leave of absence policy and working closely with HR on tracking leaves of absence
- Responsible for knowing and implementing the vacation policy
- Responsible for rotating and balancing in a fair manner: early starts, late starts, Holiday and special requests, part-time employee average weekly hours, supervising days for dual rate dealers, games types dealt by dealers to ensure they retain dealing agility
- Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as morale
- Promotes positive public relations and creates an enjoyable atmosphere for all employees and guests.
- Amicably resolves guest-related problems in a fast-paced environment
- Ensures the protection of guest rewards and credit lines
- Complies with all departmental and Company Policies including Hard Rock Tejon business ethics guidelines
- Complies with all New Jersey regulatory requirements
- Maintains confidentiality of all Hard Rock Tejon trade secrets and proprietary information including business processes, customer lists, marketing plans, employee personal information, employee personal issues and any other confidential information
