The Valet Supervisor is responsible for providing superior guest services to both internal and external customers through the coordination and supervision of the Valet Department. The Valet Supervisor will ensure the safe and efficient, transportation, arrival, and departure of Hard Rock Tejon guests and Team Member vehicles, as well as the coordination and oversite of the property shuttle bus and coat check.
Essential Duties & Responsibilities
- Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service.
- Provides superior gust service, positively effects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
- Ensure prompt and courteous service for all arriving and departing guests.
- Responsible for smooth flow of traffic to and from the Casino.
- Documents safety situations, violations or property damage.
- Handles guest complaints in a timely, accurate and courteous fashion.
- Maintains effective communication with staff and management.
- Assists Valet Manager in maintaining operations and makes decisions in his absence.
- Maintains and monitors guest service standards of user departments in accordance with established objectives.
- Trains, evaluates and supervises staff to ensure that employees receive adequate guidance and resources to perform job responsibilities.
- Maintains vehicles to the standards of safety, cleanliness, and reliability as set forth by the department, company, and legal regulations to ensure reflection of proper company image, minimize vehicle breakdowns, and maximize passenger safety.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Other duties as assigned.
